SIGNIFICANCE & NEED FOR BEHAVIOURAL COACHING

Behavioural coaching in the workplace is the art of aiding the performance, learning and development of the individual or team, which in turn helps in the growth of the organization.

Importance of Behavioural Coaching in the Workplace

Behaviour is any action or reaction in a particular circumstance with an anticipated result. The fundamental idea behind behavioural coaching is that the study of past behaviour is the most accurate forecaster of future behaviour and work performance. The principles of behaviour-based coaching have developed over a period of years through a combination of leadership and organizational changed principles.

Behavioural coaching usually means good character, friendliness, maturity, or common sense, and most people think these traits come naturally. Behavioural skills need constant practice, and thus, it is possible to develop these behavioural skills at any time. Many of these behavioural skills training is aimed to help individuals become  pleasant in nature. Their motive is how well you can get along with other people, including your supervisor, your colleagues and clients.

The employees who are new to the workplace are not fully assimilated into the organisation culture.. Thus, their growth depends on how the employer provides behavioural coaching and aids them in their transition at the workplace. By establishing a workplace that helps the employees to improve their skills, you can increase the productivity of the employees and help them achieve job satisfaction within the organization. The workplace should be designed to provoke the growth and behavioural skills of the employees to establish an engaged  and productive work setting.

The ability to describe behaviour and personal skills in objective terms is an essential tool for leaders and managers. Describing behaviour in objective and user-friendly terms not only helps managers understand the effect of their behaviour on themselves and others but it also helps them balance their focus on processes and outcomes. Hence, behavioural coaching helps provide a better framework and structure for looking into the origin of behaviour. It provides leaders and managers with the necessary behavioural feedback about their performance, which they may otherwise never hear.

Areas for Behavioural Skills Coaching

Communication

Good communication consists of many different skills, from appropriate concepts of body language and eye contact, to  the ability to write clear and accurate reports. Proper listening and the ability to follow directions are very important but are often ignored or taken for granted. Many people simply do not pay close attention to what others say or write and do not ask follow-up questions to check their understanding. As a result, individuals act on their own inaccurate assumptions and create inefficiencies and conflicts at work. Communication training will help them overcome these challenges.

Goal setting And Planning

Effective planning requires framing solid goals, identifying viable action steps, and making a commitment  to see the plan through. Even framing the initial goal setting can be difficult when numerous priorities  are competing for attention. Productive planning requires arranging problems by importance and ordination. It is impossible to do everything at once, but if one focuses on the most important tasks and identifies the right resources, they can accomplish a lot.

Self-Improvement

Life in the workplace should not enforce inactivity.  There should be a continuous desire for improvement. Satisfaction leads to a concept of repetition, which is the essence of a job perceived as unchallenging. Employees should have a mindset of continuous improvement. People always have room for improvement and advance behavioural skills are always appreciated. The employees can aim for improvement by observing their behaviour, work habits, and productivity. Self-improvement training will help provide feedback and development goals that they can use to benefit their further growth. An essential part of promoting improvement is to communicate to the employees about their failures.

Empathy

Empathy comes naturally to some individuals but is not inherent in others. It means being able to walk into someone else’s world to understand not just what their opinion, but also why they have that opinion. Empathy is a behavioural skill that can help in creating a collaborative work environment with minimal conflicts.  This also aids in career growth because empathetic people work better with others and hence are more engaged and productive

Conflict Resolution

During moments of friction, the employees must be able to withstand the tension between themselves and resolve whatever disagreement arises. This is a key skill required for all employees.  If conflicts are ignored then they grow and spread rapidly, damaging relationships and the productivity of both individuals and the team thereby impacting organistaional success. So, employers should remain aware of the conflicts and help their workers deal with them effectively.

Time Management

Time management does not refer to an employee’s ability to make a deadline. Rather, it is the ability of an organization to execute their work or complete a task on time. People’s time management skills can be improved during their performances. Removing disturbances such as cell phones is one way to make sure that employees work according to the schedule. But in cases such as work from home, focus on promoting good practices through more expressive means.

Giving behavioural skills training related to time management skills, such as focusing on the most difficult task first, will help the employees.

The Benefits of Behavioural Coaching in the Workplace

Behaviour coaching model is based on the premise that since most of our behaviours are learned, they can be changed for positive outcomes. Behaviour coaching facilitates exploring our behaviours, values, attitude, perceptions and beliefs. Exploring our motives, emotions and actions can help us make significant changes in our behaviours.

It enables us to understand if our behaviours are emotional based or intellect based. The behaviour coaching model comes from various approaches such as psychology, leadership, management, philosophy and organizational sociology. It is not a counselling course that has been renamed as behaviour coaching. Rather, it is the art of facilitating the performance, of the individual and or the team, which assists the growth of the organization.

Behavioural coaching programs are highly effective in the workplace. The component of learning can be incorporated if the employees develop a habit of learning and relearning. Providing a positive change in terms of attitude, values and norms is very important in today’s unstable competitive world. At UnBoundLearn, we understand the important role of a coach in raising individual performance. Our highly experienced coaches offer a rich coaching and corporate experience and enable learners reach their true potential by representing their own background.