Restaurant Training Programs

One of the major challenges the restaurant industry is facing today is the availability of trained staff. The shortfall of experienced staff in the market is also the cause for the high rate of attrition and the reason for frequent hire and re-hire. This is turn leads to steadily declining levels of customer service. Hence it is imperative that restaurant owners and managements invest in a structured and sustained staff training program.

UBL boasts of some of the best trainers who have decades of hands-on experience in successfully setting up and managing restaurants. They know the pulse and mindset of the restaurant staff working across the spectrum of operations; service, kitchen and support. Our coaches and facilitators bring a wealth of knowledge to the table, employing simple yet powerful methodologies, tools, and customised techniques to nurture both line-staff and the leadership team of a restaurant business.

The success of a restaurant is a combined effect of good food and great service. But often, it’s the service which has the power to win over a customer when food falls short of making a great impression. Hence a well-trained staff that is knowledgeable, efficient, and committed to providing an exceptional dining experience is the key to the success of any restaurant.

By investing in a sustained staff training program, restaurants can create a well-trained team, that can excel at customer satisfaction. UBL’s approach in terms of training restaurant staff begins with a comprehensive training program that covers all the basics, including…

  • Customer Service Excellence
  • Service Standards and Etiquettes
  • Food Safety and Hygiene
  • Menu Knowledge & Upselling
  • Team Work & Communication
  • Feedback Management

UBL’s Restaurant training programs are custom designed to the specific needs of employees from different departments and functions. We assess the competencies and define the goals and expectations of every role so that employees can tailor their work accordingly and learn while on the job. We also ensure that each staff member is trained for their specific role so that they can fulfil their responsibilities efficiently.

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